Kay Jewelers

Reviews about Kay Jewelers

• Adam Vandegrift

  Sep, 03 2018
  ★ ☆ ☆ ☆ ☆
  Me and my wife went here to get wedding rings that were nice but not extremely expensive. The woman who helped us look was very nice but laid the sales pitch on very thick and I got impatient. I asked to see something less expensive because usually in jewelry stores they will take you to the most expensive section unless you talk them down and that's what I did. But after we had decided on our rings, the woman set up a new account to pay for the rings but my wife previously opened an account at another Kay store and the woman didn't tell us that. My wife knew she had opened an account with the other store so we thought that it would be okay. My wife's ring had been ordered and so was mine. My ring came in fine and I picked it up but the gentleman at the counter couldn't find our account. We had previously spent almost 2 hours at the store and he didn't remember us at all. He went through his computer asking us our last name phone numbers, address and etc. But couldn't find the account. So this told us one thing, that the lady we had previously spoke with didn't make a new account or tried to make one but couldn't because of my wifes previous experience at another Kay store. Aka her previous account. We told the gentleman that my wife previously opened an account and he had to call the other store to find it. This created a big problem because we had already paid on the rings and we had no idea to which account it had gone to. So eventually the gentleman fixed it but didn't give us a clear explanation to what had happened. Don't go to this location. Don't even but from Kay's.

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