Sam's Club

Reviews about Sam's Club

• Letisha Cortez

  Jul, 20 2018
  ★ ☆ ☆ ☆ ☆
  I ordered my son cupcakes for February 27th and also cupcakes and a cake for March 4th for his party I get there to pick up his cupcakes and they got his cake and cupcakes already made for the 4th on the 27th I asked them why they made it already and they stated well we get busy so we make them in advance...5 days in advance that’s crazy not to mention they ran out of football rings to go on the cupcakes so they left them plain they had my phone number not once did they call me to Inform me that they didn’t have the product I ordered and the cake they made in advance was supposed to have the Carolina Panthers logo on it the panther was purple!!! I asked them why the panther was purple and they explained that their printer was messed up and that’s the color it prints again they didn’t call me to inform me of this error I called the manager to the back to fix this issue because the associate said since the cake was already made that’s the cake I was going to get on the 4th not a fresh cake so the manager made a new order form and I explained to leave the cake plain and I would decorate it myself... so here I am at sams writing this review because I got here at 11pm to pick up the cake and they told me it wasn’t ready and won’t be ready til 1pm so I left and came back at 1pm only to find out the associate tells me my cake isn’t made she thought my name was Rosa or something of that nature my name is Letisha which I told her earlier I guess she figured I was Mexican so Rosa had to be my name!!! So now I’m standing her waiting on them to make my sons cake and cupcakes this is so unprofessional and they need to be more organized for them to completely forget a whole order that the manger wrote himself is ridiculous I will not be ordering from them again until they get a new staff or get organized. Below is the end results the plain cake is what I ended up getting from Sams I then went home to decorate it myself since Sams was unable to do that theme. I love Sams bakery but until they become more organized I can’t risk ordering from them again they dropped the ball twice in one week which is unacceptable.

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