HandPicked

Reviews about HandPicked

• Tricia Salley

  Jan, 12 2018
  ★ ☆ ☆ ☆ ☆
  I have been shopping at Handpicked since they were a counter at Max and Lucy's in the 90's. Over the years, the return policy had gotten terrible. Don't think about buying a gift here because they make almost impossible to return if someone does not like.
  This review is overdue. They made my 70 year old mother cry after she tried to return a bracelet that she happened to have already purchased for me the previous year. All she wanted was a gift card to mail for me to pick something out online or save until I was near a store but the purchase was 30 days old. I have no idea why they could not do a gift card. The return policy only benefits them. They have forgotten what customer service is for customers who have shopped there for 20 plus years. I happen to have purchased a necklace that did not work with a shirt on Sunday. Six days later, wanted to return. I had to get a store credit. It frustrates me because I asked the girl what the return policy was and she stated "30 days". She did not mention the exchange or gift card. I have ignored their return policy for way to long. Sorry Handpicked but you have finally lost my business.

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