Tios Mexican Cafe & Cantina

Reviews about Tios Mexican Cafe & Cantina

• B.

  Dec, 02 2017
  ★ ☆ ☆ ☆ ☆
  If I could put zero stars I would. Tio’s has some of the worst service I have ever experienced. Our server’s name was Allie and she was extremely unpleasant and rude- clearly not very scared to hold back her opinion. When first taking our IDs, the server acknowledged that our group of friends had “fake IDs” and then continued to say she would serve us anyway, but that we “need to drink water.” Later during the meal after some complaints over her “losing” my friends Peach Rum (which I assumed she just forgot to ring in) and running ransom around the restaurant to search for it, taking 20 minutes to give us chips and salsa, talking poorly about the hostess, and admitting she forgot to ring in something about 45 minutes AFTER the fact- she told us that she could call the cops on us and get us arrested for our IDs (even though in the state of South Carolina if you serve someone with a fake ID, YOU lose your job. No excuses. Every restaurant is supposed to have an ID book to verify IDs.) I guess our complaints disgruntled her. She then told us she spoke with the manager who didn’t care to comp off any food, beverages, etc. even with the awful service experienced. The manager came over and said she acted the way she did because she was going through a tough time. Oddly, at the restaurant I am a waitress at, I don’t take my bad days out on my customers and if I ever did, I would be fired on the spot. Most managers tend to comp off food when a customer is dissatisfied. Well, this manager didn’t care at all and said he would “deal with it” to every statement we said. When ending the meal and returning our checks, she mumbled under her breath when leaving the table, “yeah. I get it. You don’t have to tip me.” And that’s just what we did! Truly astonished with how tonight went and I will NOT be coming back.

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